Privacy Policy

Last Updated: 10/11/25

Welcome to Dingo. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.

By using our app, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Account Information

• Email address
• Password (stored securely using industry-standard encryption)
• Full name
• Username
• Bio (optional)

Profile Information

• Target language preference
• Speaking level
• Avatar/profile picture (if uploaded)

User-Generated Content

• Videos you upload
• Comments you post
• Words and phrases you save for learning
• Likes and interactions with content

Usage Data

• Videos viewed and watch time
• Features used (likes, comments, shares)
• Navigation patterns
• App performance and error logs

Device Information

• Device type and model
• Operating system version
• Unique device identifiers
• IP address
• Language preferences

Analytics Data

• App usage statistics
• Feature engagement metrics
• Crash reports and error logs
• Performance data

How We Use Your Information

1. To provide and maintain our service - Create and manage your account, process your content uploads, and deliver the app's features
2. To personalize your experience - Show content relevant to your target language and learning level
3. To improve our app - Analyze usage patterns to enhance features and fix bugs
4. To communicate with you - Send important updates, respond to inquiries, and provide customer support
5. To show advertisements - Display relevant ads through our advertising partners
6. To ensure security - Detect and prevent fraud, abuse, and security threats
7. To comply with legal obligations - Meet legal requirements and respond to lawful requests

Third-Party Services

Supabase

• Purpose: Authentication and database storage
• Data: Account information, profile data, user-generated content
• Privacy Policy: https://supabase.com/privacy

PostHog

• Purpose: Analytics and product insights
• Data: Usage events, device information, user interactions
• Privacy Policy: https://posthog.com/privacy

Google Mobile Ads

• Purpose: Display advertisements
• Data: Device identifiers, IP address, app usage data
• Privacy Policy: https://policies.google.com/privacy

Cloudflare Stream

• Purpose: Video hosting and streaming
• Data: Uploaded video content
• Privacy Policy: https://www.cloudflare.com/privacypolicy/

Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

1. With your consent - When you explicitly agree to share information
2. Service providers - With third-party vendors who perform services on our behalf (hosting, analytics, advertising)
3. Legal requirements - When required by law, court order, or government regulation
4. Business transfers - In connection with a merger, acquisition, or sale of assets
5. Protection of rights - To protect our rights, property, or safety, or that of our users

Data Security

We implement appropriate technical and organizational measures to protect your personal data:

• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Regular security assessments
• Access controls and authentication requirements

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

1. Access - Request a copy of your personal data
2. Correction - Update or correct inaccurate information
3. Deletion - Request deletion of your account and data
4. Portability - Request your data in a portable format
5. Opt-out - Opt out of certain data collection or processing
6. Restriction - Request restriction of processing in certain circumstances

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Children's Privacy

Our app is not intended for children under the age of 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. By using our app, you consent to the transfer of your information to these countries.

Data Retention

We retain your personal data for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When data is no longer needed, we will securely delete or anonymize it.

Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by:

• Posting the new privacy policy in the app
• Updating the "Last Updated" date
• Sending you a notification (for material changes)

Your continued use of the app after changes become effective constitutes acceptance of the updated policy.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell your data)
• Right to non-discrimination for exercising your privacy rights

European Privacy Rights

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

• Right of access
• Right to rectification
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

Our legal basis for processing your data includes:

• Your consent
• Performance of a contract
• Legitimate interests
• Legal obligations

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity and store information. You can instruct your device to refuse cookies, but this may limit some app functionality.

Contact Us

If you have questions about this privacy policy or wish to exercise your rights, please contact us:

Email: support@letsdingo.com

Consent

By using our app, you consent to our privacy policy and agree to its terms.

This privacy policy is effective as of the date listed above and applies to all users of the Dingo mobile application.